Overview news 2011
Bart Smit to provide accurate information about Nintendo
December 1 2011Toyshop Bart Smit has been called to account by the Netherlands Consumer Authority for providing inaccurate information about guarantee rights for Nintendo products.
Dutch market regulators issue recommendations for increasing oversight effectiveness
November 16 2011Regulatory policies should give special attention to the independent nature of oversight, the relationship between oversight and policy-making, the expectations of lawmakers and the public, and oversight transparency.
ConsuWijzer.nl 'Best Government Website 2011'
November 11 2011The Dutch public have named ConsuWijzer.nl the ‘Best Government Website’ for the second time in a row.
Netherlands Consumer Authority issues warning for Mijngsmwinkel.nl and Dutchfone.nl
October 17 2011The Netherlands Consumer Authority states that consumers must receive the mobile phones they paid for. The Netherlands Consumer Authority has received reports that this has not been the case at Mijngsmwinkel.nl and Dutchfone.nl.
Netherlands Consumer Authority fines five electronics companies for misleading consumers about guarantees
October 5 2011The Netherlands Consumer Authority has imposed fines on five electronics companies in the amount of EUR 90,000 per company for misleading consumers about their guarantee rights.
New Dutch regulator to be called ACM, the Netherlands Authority for Consumers and Markets
October 4 2011The Netherlands Authority for Consumers and Markets (ACM) will be the new name for the merged authority
ConsuWijzer helps consumers to stand up for their rights
August 9 2011For consumers with complaints and problems the barrier to obtaining justice often seems high, and ConsuWijzer is seeking to lower that barrier.
Consumer Authority: more travel providers offering guarantees following campaign
June 15 2011In recent months the Netherlands Consumer Authority has investigated tour operators suspected of offering package holidays without the statutory guarantees.
Supervision airline ticket price transparency in effect
June 7 2011Since 1 June last, the Dutch Consumer Authority is authorised to supervise compliance with the regulations concerning prices of single airline tickets.
Consumer Authority penalises Greenchoice for misleading doorstep selling
May 31 2011The Consumer Authority has imposed penalties of a total of EUR 525,000 on the Greenchoice (energy supplier) for misleading doorstep selling.
