This is the website of the Netherlands Consumer Authority. The Netherlands Consumer Authority enforces compliance of consumer legislation in the Netherlands.
Read more about the Netherlands Consumer Authority
Finding information on this website
To search for information on this website you could use the search tool. To the right hand side in the main menu you will find the search box. Type one or more words that you wish to search for in the search box. By clicking the "search button" a list of pages containing the word or words of your query will be displayed. Also important:
- Searching with upper or lower case will provide the same search results.
- Searching with special punctation marks (e.g. Italië) will provide the same results as a search without these marks.
- By placing search words in between double quotation marks, the search tool will search for the specific part of the sentence.
To get an overview of all the information available on the website, you could click the sitemap button.
Are you a business?
Basic information on the set of rules enforced by the Netherlands Consumer Authority is found on the "business part" of the Dutch version of this website. These are the rules that protect consumers when purchasing goods and services. Businesses have to adhere to these rules when conducting their business. The website does not provide information for businesses on how to apply the rules in a certain branch in its specific situation. For this information you are advised to contact a branch organisation or legal advisor.
Visit the information for businesses at the Dutch section of this website
Are you searching for information about your rights as a consumer?
Please visit the ConsuWijzer.nl website. This website is a joint iniative of the Netherlands Consumer Authority, the Netherlands Independent Post and Telecommunications Authority and the Netherlands Competition Authority. On the website you will find practical advice on your rights as a consumer. Also you will find sample letters and checklists which allow you to take action swiftly. This website is only available in Dutch.
Did you not find an answer to your question? Please use the contact form on the ConsuWijzer.nl website or call with one of the legal advisors of ConsuWijzer. ConsuWijzer is open on weekdays from 8.30 to 17:30 via T: +31-(0)88 0707070 (national tariff)
At ConsuWijzer you can also lodge a complaint about a company. These complaints are important signals for the three enforcement agencies that run ConsuWijzer.
Visit the ConsuWijzer website (in Dutch)
Contact
If you wish to contact the Netherlands Consumer Authority please call +31-(0)70-330 5979 or use the contact form on the website.
Documents
On this website you will find serveral documents in PDF (Portable Document Format). In order to read and print pfd-files you need the applicable software. This software is available for several computer platforms like Windows, Mac OS and Linux. Generally, this software is available free of charge on the internet. Here you will find some examples for each platform.
